Re: My 2 Cents…

Published by blackhawk4040 on

#111465
blackhawk4040
Participant

I had an alt account banned so I got the idea of writing to WG and asking them if they could scan it and let me know if any other erroneous software was on my client (i blamed the installation of illegal stuff on some generic xvm installer).

Here’s what I got back from WG… I’ll also upload the .exe file they sent me so that one of you guys that knows their stuff might be able to analyze it….  Seems to me almost like a scam to catch people because they say add the client to firewall exceptions and in the same message they say that it only allows them to see if there are mods without telling them what the mods are…

 

Thank you for playing our game and reaching out to us here at Wargaming Support.

We appreciate you reaching to us about our Fair Play Policy.

Below we have included a download link to our WG Check tool. This diagnostic tool can be used for World of Tanks, World of Warships, and World of Warplanes. It will also let us know if there are mods in your game client.

WGCheck Tool

Once you have downloaded it, open the zip file and run the WGCheck.exe. After it has launched, please select the World of Tanks icon and locate its directory. The default location is C:GamesWorld_of_Tanks

  • Check the box that labeled, Add game client to the firewall exceptions
  • Check the box that labeled, Extended network diagnostics
  • Start the integrity check by selecting the orange Start Diagnostics button

Be patient, it will take some time to finish.

Finally, please send us the WGCheck log that generates after the program has completed its check.

We would like to set your expectation though that this tool will only allow us to see if there are mods in your game client, it will not be able to identify what those mods are.

We look forward to hearing from you.

Best Regards,

Wargaming America Support

You can always check your ticket status by logging into our Support Portal:https://na.wargaming.net/support/

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WGCheck_EN.zip